FAQ

What types of payment do you accept?

We currently accept only Paypal payments due to the large amount of fraudulent transactions we experienced recently through our alternative payment processors. We hope to have additional payment processors available very soon.

Are accounts activated instantly?

Once payment has been received your account will be immediately activated.

Where are your servers located?

POPVPN has servers in the USA, UK. The other countries server will be deployed according to our plan.

Do you offer alternate ports in case the usual VPN ports are blocked?

Once this happens, please contact us, we will as soon as you replace the server.

What operating systems / platforms does POPVPN support?

POPVPN supports Windows, MAc OSX, Linux, iPhone, iPad and Android.

Do you have a Money Back Guarantee?

Yes, we offer an unconditional money back guarantee within 7 days from date of purchase.

Do you offer free trials?

No, we offer a 7 day unconditional money back guarantee. Free trials encourage spammers and fraudsters who abuse the network which in turn effects our loyal customers.

How fast are your servers?

We have invested in the fastest servers in the industry to minimize latency and increase maximum throughput. In most cases, you should not notice any delay when connected to popvpn.com.

I'm in China/Dubai/Other country with censored internet. Can POPVPN help?

Yes!.Using our VPN all ISP restrictions will be bypassed and you can enjoy internet and access your favorite website like Facebook , Youtube , Twitter , Skype , etc.

Do you offer dedicated static IP's?

Yes,we offer dedicated static IP's and share static IP's.

Can I use your service with my VoIP phone?

Yes, our service is compatible with all major VoIP applications and devices.

Is the service compatible with mobile device platforms?

We offer L2TP/IPSec for Android and Apple devices.

VPN connection stop working with Error 619 ?

1 Disable any of the anti-virus tools or firewalls currently active in the computer on temporary basis for troubleshooting

2 Other effective steps may include rebooting the client computer, uninstall and then re-install the VPN client and make configuration settings accordingly

VPN connection stop working with Error 800 ?

1 Confirm if the internet connection is intact by pinging the server

2 Have a look on the network firewall in case they are acting as the stumbling block for the VPN connection. Open Port 1723 and enable Protocol 47.

3 Reboot your router or pc.

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